Appointments

NOTICE

Coronavirus (COVID-19)

 

 

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

As per Government and NHS guidance

If you have a new and continuous cough

And /Or

A fever

Please do not enter the surgery but return home and self-isolate for seven days.

This virus is most infectious in the first five days.

This is regardless of any travel history or known contact.

If you are unwell with your cough, please phone 111 for further advice.

There is no longer any community testing for Coronavirus, so please do not ask us to arrange it for you; only hospitalised patients are being tested.

 

Further information and details of how to self-isolate are available on nhs.uk.

We operate an appointment system that offers appointments available to be booked up to 12 weeks in advance.

We also keep a number of appointments available that can only be booked on the day that are released at 8.30 a.m.

Same day appointments are intended for patients who feel that their problem is urgent and who cannot wait for a routine appointment.

 

Appointments are given at 10 minute intervals. As consulting days/times vary for individual doctors please check the availability of your preferred doctor with reception when making your appointment. Nurse appointment times may vary depending on what your appointment is for. You can also make pre bookable evening and weekend appointments with a practice nurse at another local surgery. Please ask at reception for more details.

 

Making An Appointment

To make a routine appointment, please telephone or call in during opening hours, for a same day (urgent) appointment please call at 8.30 a.m.

You may like to read the PDF ‘Common Childhood Conditions‘ with help sheets on different conditions that you may need advice on, before you ring for a Doctor’s appointment or take your child to A&E at the Children’s Hospital.

 

Booking Appointments Online

Online via https://systmonline.tpp-uk.com, or via the NHS choices website https://www.nhs.uk.
Please note that you will need to register to use this service and will be asked for evidence of your identity. You will then receive a password and user number that will enable you to book and cancel your appointments. Please contact the surgery to register.

When you have your user name and password, you can log in by clicking here: Book an appointment

If you need to make an appointment with our nurse or health care assistant please call the surgery on 0114 2686929.

 

Make the most of your appointment

Doctors spend an average of eight-10 minutes with each patient. Once you’ve got an appointment, plan ahead to make sure that you cover everything you want to discuss.

Before you see the doctor, write a list of problems, starting with the most important. List your symptoms so that you don’t forget them. Write down when they started and what makes them better or worse during a 24-hour period. If you have a complicated problem, ask for a longer appointment when you book.

 

Please Record that you have arrived

It is important that you check in at reception so they can record that you have arrived. If you feel that you have been waiting too long, please speak to the receptionist to make sure that you have not been overlooked.

 

Delays Due To Emergencies

Unforeseen emergencies may occasionally delay the doctor, please be understanding as such an emergency could one day involve you or your family.  We will do our best to provide up to date information if the surgery is running late for any reason.

 

Keeping Your Appointment

Please try to keep your appointment.  If you can’t please tell the receptionist in good time to enable the appointment to be given to another patient.

Finally, please remember that one 10 minute appointment is for one person only.

 

Evening and weekend GP practice appointments

We provide a range of NHS urgent and routine healthcare services on weekday evenings and at weekends through six ‘satellite hubs’ across Sheffield. All sites are existing GP surgeries and are staffed by Sheffield GPs and other practice staff. The services available include: urgent appointments with a GP, and practice nurse appointments for the following routine services: blood pressure checks, removal of stitches, dressing changes (patients must bring their new dressings with them to the appointment), asthma reviews/checks, diabetes checks/reviews, ear syringing, smears, blood tests. We also offer appointments with a physiotherapist for assessment of musculoskeletal pain. 

You can book appointments for these services through your usual GP practice or by contacting 111 when your GP practice is closed. Your GP practice will be able to view all available appointments and book you in. Your appointment will be at one of the satellite hubs (which are all existing GP practices). Appointments are also available on Bank Holidays, however they may not be available at all sites.

For more information please follow the link www.primarycaresheffield.org.uk/patients

Hub Opening times

Monday             6pm to 10pm
Tuesday             6pm to 10pm
Wednesday       6pm to 10pm
Thursday           6pm to 10pm
Friday                6pm to 10pm
Saturday           10am to 6pm (Flowers and Burncross closed)
Sunday              10am to 6pm (Crookes and Woodhouse Hubs is open 10am – 2pm. Flowers and Burncross closed)

When the surgery is closed
An out of hour’s service is provided for urgent advice/visits. You may need to attend the Primary Care Centre at the Northern General Hospital.

Always phone first on: 01142686929.
This number connects you to either the GP Collaborative or you can call the 111 service. 
 

If you do not wish to book your appointment online, you can either book over the telephone on 01142686929 or visit the surgery in person.

Telephone lines open:
Mon-Fri 8.30am - 12.00pm and 2.00pm - 6.00pm (except Thurs 8.30am - 12-00pm)

Reception Opening Hours:
Mon, Tues between 8.30am – 6.00pm, Wed 7.30am - 6.00pm, Thurs 8.30am - 3.00pm, Fri 7.15am - 6.00pm.

It is the patient’s responsibility to inform the practice if they cannot make any appointment.

General information

Please book a double appointment in advance if you think your problem will need longer than 10 minutes (late overrunning appointments lead to patient dissatisfaction!).
If you are unable to keep your pre-booked appointment, please make every effort to let us know well in advance, so we can allocate your appointment to another patient.
Please be patient if the Doctor is running late - consultations can often overrun their allotted time due to the nature of the consultation.
Children will normally be seen the same day
If you are late for an appointment you may have to rebook another appointment. You still may be seen but this is up to the doctors discretion. You may be asked to wait until the end of the doctors surgery. Remember if you are late then this makes all the subsequent patient appointments run late.

TRAVEL CLINIC SERVICES
 
If you are travelling abroad and think you may need some advice, information or travel vaccines we would require at least 6 weeks notice minimum.
We are unable to guarantee we can offer advice if you are travelling at short notice or for departures within the 6 weeks minimum requirement.
Please ask reception for any further details.

We appreciate that sometimes we do not have enough 'book on the day' appointments for all of those who need them. Therefore every morning we have a doctor who can deal with urgent queries over the phone that morning. We will always endeavour to see people with urgent problems on the same day. 
 

Ringing for test results
When ringing for results, please ring after 10am