How To Help Us & Complaints Procedure


Comments, Suggestions & Complaints

If you have any ideas about how the service could be improved, please contact the surgery.. Should you feel unhappy with any aspect of our practice please see our complaints procedure.

Complaints Procedure


Change of personal details
Patients are asked to notify the Practice as soon as possible of any change of name, address or telephone number; not forgetting to indicate all the persons involved in this change. In an emergency this could be absolutely vital. 

Patient information
All patient information is confidential and will not be discussed or released to outside agencies without prior written consent from the patient concerned.

A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be due to age, physical or mental illness, substance misuse or disability.

Anyone can become a carer; carers come from all walks of life, all cultures and can be of any age.

Please inform our reception staff if you are a carer or are cared for by another person. This will alert us to your possible needs in this role.
Visit the website: or call 0114 2788942 for confidential advice.